Shipping policy

Shipping Policy

Thank you for shopping with Play RNDS™. We aim to get your order to you as quickly and securely as possible. Please read our shipping policy before placing your order.

Order Processing

Orders are processed Monday to Friday, excluding UK public holidays.

We aim to dispatch all orders within 1–3 business days of receiving your order.

During busy periods, including product launches, promotions and the Christmas season, processing times may be slightly longer.

Once your order has been dispatched, you will receive a confirmation email with your tracking details (where applicable).

Shipping Providers

We use trusted UK delivery partners:

  • Royal Mail
  • DPD

The courier used for your order will depend on your selected shipping option, destination and parcel size.

Estimated Delivery Times

Standard UK Delivery

  • Royal Mail Tracked 48
  • Estimated delivery: 2–4 working days after dispatch

Express UK Delivery

  • Royal Mail Tracked 24 or DPD Next Day
  • Estimated delivery: 1–2 working days after dispatch

Please note that delivery times are estimates only and are not guaranteed.

Shipping Costs

Shipping costs are calculated at checkout based on:

  • Delivery location
  • Shipping method selected
  • Order size and weight

Any promotional free shipping offers will be clearly displayed on our website.

Tracking Your Order

Where tracking is available, you'll receive a shipping confirmation email containing your tracking number and a link to follow your parcel's journey.

Incorrect Shipping Information

Please ensure your delivery address is correct before completing your purchase.

Play RNDS™ cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.

If an order is returned to us due to an incorrect address, additional shipping charges may apply before it can be resent.

Delayed Deliveries

While we work with reliable couriers, occasional delays may occur due to:

  • Severe weather
  • Courier network disruptions
  • Public holidays
  • Industrial action
  • High seasonal demand

We appreciate your patience should any unexpected delays arise.

Lost Parcels

If you believe your parcel has been lost, please contact us at playroundsuk@gmail.com within 14 days of your expected delivery date.

We will work with Royal Mail or DPD to investigate the shipment and keep you informed throughout the process.

Damaged Deliveries

If your order arrives damaged, please contact us within 48 hours of delivery.

Please include:

  • Your order number
  • A description of the issue
  • Clear photographs of the product and its packaging

We'll review the issue promptly and arrange an appropriate resolution where necessary.

International Shipping

International shipping is not currently available.

We hope to expand to additional countries in the future—follow @playrnds for updates.

Contact Us

If you have any questions about shipping or your order, please contact us:

Email: playroundsuk@gmail.com

We aim to respond to all enquiries within 1–2 business days.